Due to the size and weight of our items, we often pack in multiple boxes per order, which are shipped together. Occasionally these can be separated in transport. Please check the status of your delivery using the tracking number provided. If you have
We’re sorry to hear that you are missing items in your delivery. Whilst our teams pack each order individually, the order can be spread across several packages. Please ensure you have opened and checked all packages before getting in touch with our t
We understand how frustrating it can be when a delivery is not received when or where you expected it. Check your tracking information for proof of delivery or signatures for receipt of parcel. Packages are often left in safe places where they are no
We take pride in the manufacturing of our products & aim to deliver great quality every time. However, if you do receive a faulty product our customer care team are on hand to help resolve the problem as quickly as possible. Please ensure that when y
We’re sorry to hear that you need to return your items. If you wish to return your item because you no longer want it, and you are within 30 days of the delivery date, get in touch with the customer service team using the helpdesk on our website.. P
Wicked Brick Ltd makes every effort to ensure that goods arrive in perfect condition. On the occasions where this does not occur, we ask that you raise a support ticket through our website within 48 hours of delivery. Pictures of the outer box shoul
You can cancel your order anytime before your order goes into production for a full refund. To find out the status of your order, please get in touch with the customer service team using the helpdesk on our website.
Please contact us via contact form to request a cancellation, please provide a reason for cancellation.
Yes you are able to change your shipping address until your order goes into production. Contact the team to request an update.
We are able to update your address until your order enters the last stage of production. To request this please place a request via the help centre here. Please ensure you have included your order number, old address and new. If your new address is i